Check-In & Check-Out

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At Purr Luxe, all check-ins and check-outs are by appointment only. We operate much like a boutique hotel for cats—our schedule is thoughtfully structured to ensure every guest enjoys a calm, consistent, and stress-free experience. To maintain this serene atmosphere, Purr Luxe follows a locked-door, appointment-only policy, allowing our team to provide uninterrupted care for boarding and grooming guests while ensuring the safety and security of all cats in our care. This structured schedule also gives our team the dedicated time needed to thoroughly clean, sanitize, and prepare each suite between guests, ensuring every cat arrives to a fresh, pristine environment.

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Guests are kindly asked to ring the doorbell upon arrival for drop-off or pick-up. To help us maintain a calm, consistent atmosphere for our feline guests, we ask that all arrivals and departures follow the schedule below.​

Check-In & Check-Out Hours​

• Monday – Saturday

  • 10:00 AM – 12:00 PM & 2:00 PM – 4:00 PM

• Sunday and Holidays: Closed 

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Our standard check-out time is 12 noon. Guests may be picked up later in the afternoon; however, pick-ups after 12 PM will incur a charge for an additional day of boarding. If you need to schedule a check-in or check-out outside of our regular customer service hours, arrangements can often be made in advance. A $25 fee (per suite) will apply for any pickup or drop-off outside of standard service hours. 

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Additional Policies

• Quiet Hours: No check-ins or check-outs are scheduled Monday-Saturday from 12 PM-2 PM.

• Arrival Courtesy: If you arrive early or late and another guest is being checked in or out, we kindly ask for your patience as we attend to each guest individually.

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We appreciate your understanding and cooperation in following these policies. Maintaining a structured routine helps reduce stress for all our feline guests and ensures our staff can provide the highest level of care.

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Health & Wellness​

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Illness & Parasites
To protect all guests, we reserve the right to cancel a reservation if your cat shows signs of illness or parasitic infestation (e.g., fleas) at check-in. If parasites are discovered after check-in, we will treat your cat appropriately and add the cost to your final bill. Cats with chronic conditions resembling acute illness may require full veterinary documentation before arrival. 

• Cats showing symptoms of a respiratory infection (e.g., sneezing, coughing, nasal discharge) or diagnosed with a URI will not be permitted to board. If a cat becomes ill during their stay, we will contact you immediately to discuss next steps and possible early pick-up.​

• If fleas or flea dirt are detected during your cat’s stay, they will be treated immediately:

  • Capstar (oral medication that kills fleas within 30 minutes)

  • Topical Cheristin (protects for up to 30 days)

  • Bathing, if tolerated

  • You will be notified, and the cost will be added to your final bill

  • Cats treated for fleas will be restricted from the playroom for 48 hours to prevent potential spread to other guests.

• Cats diagnosed with ringworm are not permitted to board.

• Cats who present with any illness or condition that is deemed contagious are not permitted to board. 

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Required Vaccinations
All vaccinations must be administered by a licensed veterinarian. Home vaccinations are not accepted.

Required vaccines:

• FVRCP (Feline Distemper) – Waived only with written documentation from a veterinarian for medical reasons.

• Rabies – Required by law starting at 4 months of age, no exceptions.

Please note: No vaccine guarantees complete protection. Should illness occur, treatment and related costs are the owner’s responsibility.

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Medical Care During Stay
In the event of serious illness, we will transport your cat to your designated veterinarian (if available) or a trusted clinic of our choice. We will make every effort to contact you beforehand. All veterinary costs and transportation fees are the owner’s responsibility. Purr Luxe is not responsible for clinic-specific treatment policies or billing procedures.

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Medication Administration
We are happy to accommodate senior cats or those requiring daily medications. Please provide clearly labeled, non-expired medications and all necessary supplies. Our experienced staff can administer medications, including pills, liquids, topical, and some injections. However, if a cat becomes too stressed or aggressive, we cannot guarantee successful administration. As a last resort, medications may be added to food—but we cannot guarantee your cat will eat it. This applies to all oral medications.​

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Feeding & Litter
To reduce stress and dietary upset, please bring enough of your cat’s preferred food for the entire stay. 
We primarily use pine pellets and/or lightly scented, clumping litter. If you have a preference, you're welcome to bring your own. Please note: Bringing your own food or litter does not reduce the boarding fee.

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Appetite & Digestive Care
If your cat experiences stress-related appetite loss, we may offer alternative food options or administer an appetite stimulant as needed. Mild digestive upset such as vomiting or diarrhea may be treated with your approval, and any associated costs will be added to your bill.

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​Shared Boarding for Multiple Cats

Cats from the same household who cannot share food (special diet/medications, etc.) must be booked in separate suites. We are unable to supervise or separate cats during feeding times. If cats boarding together begin to fight or show signs of stress, they will be separated into individual suites (if available). Additional charges will apply for the second suite.

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What to Bring

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Please Bring

• Your cat’s own food, with extra just in case. Dry food should be in labeled Ziploc bags or a small sealed container. If the original bag is small, you may bring it.
  (House food is available for an additional charge at $3/meal)

• Treats, toys, and comfort items like a favorite blanket or shirt with your scent (optional)

• Medications (must be in original packaging with a pharmacy or vet label including cat’s name and dosage)

Please Do Not Bring

• Litter (unless your cat requires a special kind)

• Bowls

• Toys with strings or anything your cat could become entangled in or accidentally ingest. 

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Purr Luxe provides comfortable bedding, bowls, litter boxes, and premium litter to ensure your cat enjoys a luxurious, worry-free stay.

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Deposits & Payments

 

A $25 deposit (per cat family) is required at the time of booking to secure your cat’s reservation. The remaining balance is due at check-in.

For extended stays, full payment is required before arrival.

We accept Visa, MasterCard, Discover, and cash.

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Cancellations & Refunds

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Standard Reservations (Non-Holiday):

• Cancel at least 48 hours prior to check-in for a full refund of your deposit.

• Cancellations made less than 48 hours before the reservation begins will result in forfeiture of the deposit (no exceptions).

Holiday Reservations:

• Cancel at least 14 days prior to check-in for a full refund of your deposit.

• Cancellations made less than 14 days before the reservation begins will result in forfeiture of the deposit (no exceptions).

Includes stays during:

• Thanksgiving Day

• Christmas Eve (Dec 24)

• Christmas Day (Dec 25)

• New Year’s Eve (Dec 31)

• New Year’s Day (Jan 1)

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Personal Items

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We will review any medications, feeding preferences, and personal items at check-in. While we do our best to protect belongings, Purr Luxe is not liable for lost or damaged items. We encourage labeling any bedding or toys you bring, and ask that you confirm in advance which personal items you'd like to include during your cat's stay.